Returns & Refunds Policy

Shoplyft by AltiqoShop

Last updated: 3 November 2026

7-Day Change-of-Mind Returns

We accept voluntary change-of-mind return requests for eligible products within 7 calendar days after delivery.

To qualify, products must be:

• Unused and undamaged.

• Returned with their original packaging and included accessories.

• Accompanied by proof of purchase.

To request a return, contact shop@altiqo.sg with your order number.

Please wait for return instructions before sending any items back. We will provide return arrangements privately.

For voluntary change-of-mind returns, customers are responsible for return delivery costs unless otherwise agreed.

Damaged, Defective or Incorrect Products

If you receive an incorrect, damaged, defective or non-conforming item, please contact us with your order number and a description of the problem. Photographs may help us assess the issue.

We will provide appropriate remedies under applicable Singapore consumer protection law, which may include repair, replacement, price reduction or refund.

The voluntary 7-day return period does not limit statutory consumer rights, including rights under Singapore's Consumer Protection (Fair Trading) Act and Lemon Law.

Return delivery costs for these cases will be handled in accordance with applicable law.

Refund Processing

Once an eligible return has been received and assessed, we aim to initiate an approved refund to the original payment method within 7 business days.

Your payment provider may require additional processing time before the funds appear in your account.

Order Cancellation

Customers may request cancellation before dispatch. Please contact us promptly.

Cancellation depends on the order's processing status, subject to applicable consumer rights. If an order cannot be fulfilled, we will arrange the appropriate refund.

Contact Us

For returns, refunds or cancellations, email shop@altiqo.sg.