Privacy policy

Privacy Policy

Shoplyft by AltiqoShop

Last updated: 3 November 2026

1. Introduction

Shoplyft is an online retail brand operated by ALTIQOSHOP, a Singapore-registered sole proprietorship (UEN: 53535093K).

We respect the privacy of our customers and are committed to handling personal information responsibly in accordance with applicable Singapore laws, including the Personal Data Protection Act 2012 (PDPA).

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our online store, make a purchase or contact us.

Our online store is powered by Shopify.

2. Personal Information We Collect

Depending on how you interact with our store, we may collect:

  • Personal details: Name, email address, telephone number, billing address and delivery address.

  • Order information: Products purchased, order history, shipping details, returns and refunds.

  • Payment information: Payment method, transaction status and related payment information processed through our payment service providers.

  • Technical information: IP address, device type, browser details, cookies and website activity.

  • Communications: Messages, enquiries, feedback and customer support correspondence.

We aim to collect only information reasonably necessary for our business operations and disclosed purposes.

3. How We Use Your Information

We may use your personal information to:

  1. Process and manage customer orders.

  2. Arrange supplier procurement, shipping and delivery.

  3. Process payments, refunds and returns.

  4. Provide customer support and respond to enquiries.

  5. Send order confirmations, delivery notifications and transactional updates.

  6. Maintain website functionality, security and fraud prevention.

  7. Improve our products, services and shopping experience.

  8. Send promotional communications where permitted and subject to applicable consent requirements.

  9. Comply with applicable laws and regulatory obligations.

We will not use your information for unrelated purposes without appropriate notice and consent or another lawful basis.

4. Sharing Personal Information

We may share information necessary to operate our store with trusted third-party service providers, including:

  • Shopify: E-commerce hosting, checkout and store management.

  • Payment providers, including PayPal where used: Payment processing and transaction verification.

  • Suppliers, including CJdropshipping where used: Product procurement and order fulfillment.

  • Delivery and logistics providers: Shipping, delivery and tracking.

  • Technology and service providers: Customer communications, security, hosting, operational automation and analytics.

We aim to provide these parties only with information necessary for their respective services.

We may also disclose information when required by law or valid legal process.

Some Shopify services may process customer data for personalized experiences or advertising, depending on our enabled store features. Please refer to the Shopify Consumer Privacy Policy for more information.

5. International Data Transfers

Although Shoplyft initially serves customers in Singapore, some suppliers, service providers and technology platforms operate overseas.

Your personal information may therefore be processed or transferred outside Singapore.

Where required by applicable law, we will take steps to ensure that personal data transferred overseas receives a standard of protection comparable to that required under Singapore's PDPA.

6. Cookies and Website Analytics

Our website and service providers may use cookies and similar technologies to:

  • Maintain shopping carts and checkout functionality.

  • Remember website preferences.

  • Improve website performance.

  • Understand visitor interactions.

  • Support analytics and advertising where enabled.

You may manage cookies through your browser or available website privacy controls.

Some website features may not function correctly if essential cookies are disabled.

7. Marketing Communications

We may send marketing communications where you have provided the required consent or where otherwise permitted by law.

You may unsubscribe from promotional emails using the unsubscribe option provided or by contacting us.

Unsubscribing from marketing does not prevent essential communications relating to your orders or account.

8. Data Security

We take reasonable steps to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.

These measures may include access controls, secure connections, restricted system permissions and other appropriate safeguards.

However, no electronic transmission or storage system can be guaranteed completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing services, maintaining legitimate business records, resolving disputes and satisfying legal obligations.

When personal information is no longer required for business or legal purposes, we will take appropriate steps to delete it, anonymize it or cease retaining it in identifiable form.

10. Your Privacy Rights

Subject to applicable law, you may request to:

  • Access personal information held about you.

  • Correct inaccurate or incomplete information.

  • Withdraw consent for specified uses or disclosures, with reasonable notice.

  • Ask questions about how your personal information is handled.

  • Raise concerns or complaints about our personal-data practices.

Certain information may need to be retained where required or permitted by law.

To submit a request, email shop@altiqo.sg. We may need to verify your identity before processing it.

11. Children's Privacy

Our online store is intended for customers who can legally enter into purchase transactions.

We do not knowingly seek to collect personal information from children without appropriate authorization where required by law.

Parents or guardians who have privacy concerns may contact us.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

These services operate under their own privacy policies. We encourage customers to review those policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, technology services or applicable laws.

The updated version will be published on our website with a revised date. We will provide additional notice where required by law.

14. Privacy and Data Protection Contact

Registered Business: ALTIQOSHOP

Trading Brand: Shoplyft by AltiqoShop

UEN: 53535093K

Country: Singapore

Email: shop@altiqo.sg

For privacy enquiries, access or correction requests, withdrawal of consent or data-protection complaints, please contact us using the email address above.